Important Shipping Information

Thanks for your order, or thinking about shopping with us. Due to our small online team and our online team not working on Sundays and Mondays, there can be delays in your order being dispatched. We aim to dispatch your order within 5 working days. You will receive an email with your invoice when your order has been picked, and a second email with your tracking information when your order has been collected by the courier. 

- We cannot promise next-day delivery. If you need an urgent delivery please email us or phone our Tannery store to check if we can get your order to you in time. 


Destination Expected Delivery time:

  • New Zealand 7 Working Days From Order Date (Excludes public holidays. Rural delivery, please add 3 working days)
  • Australia Up To 5 Weeks From Order Date. 


Freight Charges

Courier to all New Zealand residential addresses $7.00 NZD (Excludes rural and PO box addresses.)

Courier to any New Zealand rural addresses  $10.00 NZD (Please select the correct option at the checkout.)

Courier within Christchurch City only $5.00

Click & Collect Tannery Store Only $3.00 (Can take up to 7 working days to arrive.)


Freight to all Australian addresses is $25.00 NZD per shoe box. (We will refund you if the freight is cheaper than the rate you are charged. NZ Post is priced on size and weight.)

**Please note- There are still significant delays with getting freight to Australia. Unfortunately, this is out of our control. No tracking information is available to us from Nz Post / Australian Post. This service can take up to 5 weeks, please be patient.








Fascino Shoes will only send items that are not restricted as per the following websites